Billing

Fixed monthly services are charged in advance, for the month following the invoice date, unless stated otherwise. Variable charges are for the previous month.

Payment

Payment is due by the date shown on the invoice. Direct debit is the simplest way to keep an account current — contact us and we’ll set it up.

Queries

Please raise any query within 14 days of the invoice date so we can put it right.

Overdue accounts

Accounts unpaid after the due date may be placed on hold, and services may be restricted or suspended. Accounts that remain unpaid may be referred to our collection agency, and reasonable recovery costs will be added to the account.

Full details of what happens at each stage, and what we never restrict, are set out in our Credit and Service Restriction Policy.

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Ownership of goods supplied does not pass to the customer until payment has been received in full.